Endorsements and Testimonials for Our Edinburgh
“With a wealth of ideas, suggestions, hints and tips, the Our Edinburgh online customer service course has really helped to equip our staff to deliver excellent service to visitors. This has helped our staff to encourage visitors to extend their stays and return to Scotland again and again. I would highly recommend anyone with a customer facing role to undertake this invaluable development” Andrew Cunningham Learning and Organisation Development Manager, VisitScotland
“It provided me with general but essential information about Edinburgh and its most popular and interesting attractions, as well as with several resources and tips to increase my knowledge of the city and its surrounding areas. However, the most important feature that I’d like to highlight is that I found it really encouraging, in the sense that it really captured my attention and interest in the many fascinating features of Edinburgh and it also motivated me, both during and after the training, to keep on with the research autonomously, on my own.” Tania, Place Hotels
“Through the module I learnt different points such as a bit of the city’s history, the different strategic places to recommend to a guest, adjusting my answers to the guest demands, and give them a reason why one place instead of another. My increased knowledge of Edinburgh helps me to understand a bit better the city I’m living in, and help visitors to have a unique experience when visiting the city.” Antoine, Place Hotels
“Our Edinburgh’ is a fantastic tool which enables frontline hospitality and tourism staff to find out more about their City and so better engage with customers. Having an in-depth and local knowledge of the City allows frontline staff to personalise the visitor experience, as staff can recommend where to visit, eat and drink based on the customer’s tastes.
Edinburgh has an impressive tourism offer with almost 4 million visitors each year. We have a year round festival programme and are home to some of the most highly rated attractions in the UK such as the Royal Yacht Britannia and Edinburgh Castle. We also have a wide variety of accommodation and food and drink offerings, with four Michelin start restaurants in the City.
‘Our Edinburgh’ provides the opportunity for staff working in tourism to familiarise themselves with the attractions, accommodation and food and drink options that Edinburgh has to offer. This gives staff the ability to engage with tourists and make them feel welcome in the City, which is incredibly important to visitor satisfaction.
I would encourage anyone working in hospitality and tourism to use the ‘Our Edinburgh’ training tool. Not only is the training tool a wealth of information that helps tourists get more out of their visit to Edinburgh, but it is also an interactive and low cost way to impact frontline staff service delivery.” Cllr Frank Ross, Convener of the Economy Committee at the City of Edinburgh Council