In an increasingly competitive global marketplace, visitor expectations are higher than ever. Investing in a powerful and memorable “welcome” delivered by enthusiastic, knowledgeable and well trained frontline staff can us all to meet and exceed those expectations, deliver real business benefits and ensure that your business, and Edinburgh and the surrounding areas, stand out from the crowd!
OUR EDINBURGH AND EAST LOTHIAN is a simple, fast and cost-effective online training tool designed to give customer facing staff an overview of the key aspects of the Edinburgh visitor experience. It is engaging and interactive, with great images, videos and mini quizzes which helps staff to build their knowledge of Edinburgh and East Lothian. Not only that but the module will only take you 1 hour to complete!
OUR EDINBURGH AND EAST LOTHIAN has been designed by FLOW, the Edinburgh based, award winning training organisation, in partnership with industry leaders and ETAG. The content has been generated by many of the leading organisations and experts in the Edinburgh tourism sector including Festivals Edinburgh, the Edinburgh World Heritage Trust, the City of Literature Trust, Marketing Edinburgh, Visit East Lothian and VisitScotland.
To support businesses and individuals with recovery from the 2020 pandemic lockdown, access to the module is being offered free of charge.
Once you register you will receive an email with instructions on how to sign into the module.