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Listening To Our Visitors

25 March 2014 at 9:45 am - 5:00 pm
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Listening To Our Visitors

£25+VAT per person

Many Edinburgh businesses have already attended and successfully implemented new practices to develop their business. Don’t miss out on your chance to attend one of our most popular courses!

Customer feedback is essential for your business – this workshop can help you develop new ways to find out what customers think of the experience you offer.

The Listening to Our Visitors workshop is packed with information, hints, tips and examples of how others are already using feedback as a key tool in developing their business. It can show you how to make the most of feedback, focusing on practical tips on how to gather feedback, and then – most importantly – what action to take as a result of the information you have.


What participants thought:

“superb practical tips”

“very useful and can implement immediately”

“thought provoking, lots of good ideas”

“brilliant trainer – engaging, relatable, professional”

“will recommend to colleagues… brilliant workshop”

What will I learn?

• Why feedback is crucial

• What’s worked for others – tourism business examples

• Ways to collect more feedback

• What to do with feedback to best benefit your business

• How to make it happen within your business – create an action plan


PLACES ARE LIMITED – book your place(s) quickly to avoid disappointment!

Please note that the registration fee (£25+VAT) covers your materials for the Workshop and lunch.

ETAG events are aimed at tourism businesses within Edinburgh who operate on a B2C (Business to Consumer) basis – unfortunately we can’t offer place to intermediaries, consultants or suppliers of services.

Where ?

National Records of Scotland

New Register House, Princes Street, Edinburgh,