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Improving Customer Experience & Business Performance with Sensor Technology

31 March 2020 at 8:30 am - 11:00 am
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Did you know: sensors and the Internet of Things (IoT) provide great opportunities to enhance customer experiences AND business performance.

Join our extended and exciting Technology Tuesday event to learn how innovative and connected technology can support new customer interactions and experiences, taking your customer service to the next level.

Product Design agency, Filament, will share tourism-related examples of the business benefits you could gain.

In the second half of our session, CENSIS will provide a practical demonstration of their FREE connected hardware and a summary of their live projects, as well as discussing the services they offer to help you take advantage of connected products.

About the Speakers

Craig Lynn is the co-founder and Director of Filament PD, a collective of designers, engineers and strategists who have a deep understanding of people’s behaviour and emerging technology. Filament PD design and produce connected products.

Rachael Wakefield is Business Development Manager at CENSIS. CENSIS is the centre of excellence for sensing and imaging systems (SIS) and Internet of Things (IoT) technologies. They help organisations explore innovation and overcome technology barriers to achieve business transformation.

NOTE: networking from 8.30am until event start at 9am.

Event closes at 11am.

ETAG Event conditions

ETAG events are aimed at tourism businesses within Edinburgh who operate on a B2C (Business to Consumer) basis, unfortunately we can’t offer places to intermediaries, consultants or suppliers of services.

ETAG reserves the right to cancel any booking at its discretion.

Where ?

Apex Grassmarket Hotel

31-35 Grassmarket, Edinburgh, EH1 2HS