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Event: ETAG Tech Tuesday: Managing Your Online Reputation – Edinburgh

Tuesday 28 May 2019, 8:30 am - 10:30 am
  • This event has passed.

Visitors are talking about your brand online, but are you aware of what they are saying? It’s not just TripAdvisor, but many other online platforms including Twitter, Facebook and Google My Business that they are using to decide whether to engage with you or not.




Awareness session content



  • Different forms of Customer feedback

  • How to get more customer feedback

  • How to deal with negative feedback

  • How to monitor online reputation in real-time




What will I learn?



  • An explanation of the visitor journey

  • A deep dive into Google My Business

  • Which review systems are best for your business

  • Monitoring your online reputation (both personal and business)

  • How best to gather more feedback from your customers




Agenda


08.30-09.00 Breakfast rolls
09.00-10.00 Presentation
10.00-10.30 Networking




Who should attend?


This awareness session is for everyone with a tourism business who wants to learn how to improve their online reputation and perhaps keep an eye on their competitors.




Privacy


Your personal information is processed by us in accordance with our privacy notice and data protection legislation. You can find more information by visiting our privacy notice here.




Important notes:




  • Once registered, you will receive automatic email reminders prior to the workshop as well as as a link to the feedback form on the day of the workshop. In order to receive the link to the slides and any further communication, please give your consent when registering for this event.

  • DTS events are aimed at tourism businesses only who operate on a B2C (Business to Consumer) or B2B (Business to Business) basis. Unfortunately, we can’t offer places to intermediaries, consultants or suppliers of services. 




DTS is a partnership programme supported by VisitScotland, Scottish Enterprise, Business Gateway, Highlands and Islands Enterprise, Skills Development Scotland, Scottish Government and Scottish Tourism Alliance. The workshops and awareness sessions are delivered by Elevator. 


This event is brought to you in collaboration with Edinburgh Tourism Action Group.




Where ?

Google Digital Garage – Edinburgh

42 Shandwick Place, Edinburgh, EH2 4RT


Cost

Free