What is your job title?
General Manager
On a day-to-day basis, what do you actually do at work?
As General Manager of The Real Mary King’s Close, I lead one of Edinburgh’s most iconic and atmospheric visitor attractions, where history, storytelling, and innovation collide beneath the city’s streets. I oversee a passionate team that brings centuries of hidden tales to life through immersive experiences, captivating tours, and world-class guest service. My role combines strategic leadership, creative vision, and operational excellence — driving growth, enhancing visitor engagement, and preserving the site’s unique heritage. Every day, I transform history into unforgettable moments, ensuring The Real Mary King’s Close remains a must-see destination for visitors from around the world.
Where did your career in tourism begin?
In 1999 (giving my age away now!) when I arrived in Edinburgh as a poor student. I took a part-time job at Deep Sea World in North Queensferry and very quickly fell in love with our industry. While progressing through the manager program there within 3 years (and completing university) I was the Visitor Services Manager. I took a sideward step in 2004 when I switch to the National Museum Scotland (Museum of Flight) – which was in a really exciting phase of welcoming Concorde! My next progression came in 2005 when I undertook the Discovery Centre Manager role at The Scottish Seabird Centre. Since then I have worked for CairnGorm Mountain, Winton Castle and my current role.
What do you love about your job?
I love my job because of the people — both my incredible team and the diverse public we welcome every day. I’m a true people person, and nothing is more rewarding than developing, motivating, and celebrating my team’s success. Working with the public keeps things exciting — no two days are ever the same, and every interaction brings a new challenge or opportunity. I thrive on the operational demands of the role and the satisfaction of delivering strong, year-on-year results. I’m also fortunate that my position allows me to be innovative, driving positive commercial change and shaping the attraction’s future.
In one sentence how would you sell Edinburgh to a potential visitor?
Edinburgh is a breathtaking blend of history, culture, and charm — where ancient cobbled streets meet vibrant festivals, stunning architecture, and unforgettable Scottish hospitality.
What’s your favourite place in Edinburgh and why?
While the hustle and bustle of the city is exciting, working in it 5 days a week can become overwhelming! I tend to gravitate to slightly quieter or greener spaces. I love walking along the Water of Leith and appreciating the nature that resides within the city, all the while being a couple of steps from a lovely coffee shop!
What advice would you give someone considering a career in tourism?
Work with the public first. It doesn’t matter if it’s in a shop, bank or leisure center, you must have a passion for this work and you’ll quickly discover if it is for you. As a sector career progression can be quick for the right person, so get good grounding. Don’t be afraid to move around a little to gain better or a variety of experience. Regardless of the size of business you work for, there will be a strive to drive quality – pay particular attention to how this is done and use it wherever you can!
We’re celebrating the past 25 years of tourism in Edinburgh, but looking forward what would you like to see happen in next 25 years for Edinburgh as tourist destination?
I would like to see Edinburgh continue to thrive as a year-round and sustainable destination. While guests to our city generally enjoy a positive experience, there is always room for improvements. I am very excited to see how the new ASVA Quality Assurance scheme continues to help improve quality throughout our sector. I would also love our local communities to become more engaged with Edinburgh as a tourist destination with a renewed sense of pride and passion.
