This report by Deloitte suggests that successful hospitality businesses are those who:
- Invest in talent management
- Develop an environmentally responsible brand and embed a 360-degree view of sustainability within the business model
- Develop better integrated IT systems and shared services
- Develop and invest in research and development (R&D)
- Invest in reinforcing data security
- Yield management tools will be developed and extended to improve cost management
- Minimise the shocks of unpredictable events
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