In an increasingly competitive global marketplace, visitor expectations are higher than ever. Investing in a powerful and memorable “welcome” delivered by enthusiastic, knowledgeable and well trained frontline staff can us all to meet and exceed those expectations, deliver real business benefits and ensure that your business, and Edinburgh, stands out from the crowd!
OUR EDINBURGH is a simple, fast and cost-effective online training tool designed to give customer facing staff an overview of the key aspects of the Edinburgh visitor experience. It is engaging and interactive, with great images, videos and mini quizzes which helps staff to build their knowledge of Edinburgh. Not only that but the module will only take you 1 hour to complete and it only costs £6.50!
OUR EDINBURGH has been designed by FLOW, the Edinburgh based, award winning training organisation, in partnership with industry leaders and ETAG. The content has been generated by many of the leading organisations and experts in the Edinburgh tourism sector including Festivals Edinburgh, the Edinburgh World Heritage Trust, the City of Literature Trust, Marketing Edinburgh and VisitScotland.
Once you register you will receive an email with instructions on how to sign into the module.
Further Reading and Resources
If Our Edinburgh has caught your attention and you want to find out more about Edinburgh – how about you have a look at ETAG’s market information pages to understand your visitors or if you want a fun and practical experience why don’t you try some of the Great Apps available to lead you around the city – Edinburgh Up Close by NeateBox is a great one for discovering Edinburgh’s Old Town and a fun way to explore the city!